k33 Privacy Policy

1Introduction

k33 ("we", "us", "our") operates the online casino and sports betting platform available at k33.bar. We are committed to protecting the privacy and personal data of all players and visitors who use our platform. This Privacy Policy sets out in detail what personal data we collect, the purposes for which we use it, the lawful basis on which we process it, and your rights in respect of your personal data.

This Privacy Policy applies to all personal data collected through the k33 website at k33.bar, the k33 mobile-optimised platform, our customer support channels (including email contact via [email protected]), and any other interaction you have with k33 in connection with your account or use of our services. This policy should be read alongside our Terms & Conditions, which also form part of your agreement with k33.

2Information We Collect

k33 collects personal data from you in the following categories. We collect only the data that is necessary for the purposes identified in this policy:

• Registration data: your full name, date of birth, registered mobile number, and email address provided at the time of account creation.
• Identity verification data (KYC): government-issued photo identification (such as a National ID card or passport), proof of address, and any other documentation k33 requests to verify your identity in accordance with our legal obligations.
• Financial transaction data: deposit and withdrawal amounts, dates, payment method identifiers (such as bKash mobile numbers, Nagad account references, Rocket wallet IDs, or masked Visa/Mastercard numbers), and transaction status records.
• Gameplay and betting data: game sessions played, bet amounts, game outcomes, wagering history, bonus usage, and responsible gaming tool interactions (such as deposit limit changes or self-exclusion requests).
• Device and technical data: your IP address, device type, operating system, browser type, session duration, pages visited on k33.bar, and referring URL. This data is collected automatically when you use the platform.
• Communications data: the content and metadata of any messages you send to k33 support via email at [email protected], including complaint records and dispute correspondence.

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, or biometric data beyond what is strictly required for identity verification. We do not collect data from children under the age of 21 and will delete any such data immediately upon discovery.

3How We Use Your Information

k33 uses the personal data we collect for the following purposes. We will not use your data for any purpose that is incompatible with those stated below:

• Account management: to create and maintain your k33 account, verify your identity, process your deposits and withdrawals, and provide customer support in relation to your account.
• Platform delivery: to provide you with access to the k33 gaming and betting platform, deliver game results, process bets, calculate and apply bonuses, and administer promotions.
• Legal and regulatory compliance: to meet our obligations under applicable anti-money laundering laws, to conduct KYC identity verification, to respond to lawful requests from regulatory authorities or law enforcement agencies, and to maintain records as required by law.
• Responsible gaming: to monitor gameplay patterns for indicators of problem gambling, to apply deposit limits, session limits, and self-exclusion restrictions requested by you, and to contact you where k33 has concern about your gaming behaviour.
• Fraud prevention and security: to detect and prevent fraudulent activity, multiple account registration, bonus abuse, money laundering, and other prohibited conduct. This includes analysing device data, IP addresses, and transaction patterns for security anomalies.
• Service improvement: to analyse aggregate, anonymised usage data to improve the k33 platform, fix technical issues, and develop new features. k33 does not use individually identifiable data for product analytics — aggregated and anonymised data is used instead.

4Legal Basis for Processing

k33 processes your personal data on the following legal bases:

• Contractual necessity: processing required to perform the contract between you and k33 — specifically, to operate your account, process transactions, and deliver gaming services.
• Legal obligation: processing required to comply with applicable laws, including anti-money laundering obligations, KYC requirements, and responses to lawful authority requests.
• Legitimate interests: processing carried out for fraud prevention, platform security, and responsible gaming monitoring, where k33's legitimate interests in protecting the integrity of the platform do not override your privacy rights.
• Consent: where you have given explicit consent to a specific use of your data — for example, opting in to receive promotional communications from k33. You may withdraw consent at any time by contacting [email protected].

5Sharing Your Information

k33 does not sell your personal data. We share your data only in the following limited circumstances and with appropriate safeguards in place:

• Game providers and platform technology partners: k33 works with third-party game studios (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt) whose games are accessible on our platform. These providers may receive technical session data necessary to deliver their games. They are contractually prohibited from using this data for any purpose other than game delivery.
• Payment processors: your payment transaction data is shared with the relevant payment provider (bKash, Nagad, Rocket, Upay, Visa, Mastercard) to the extent necessary to process your deposit or withdrawal. Payment providers handle this data under their own privacy policies.
• Regulatory and law enforcement authorities: k33 will disclose personal data to the relevant authority where required to do so by applicable law, court order, or a lawful regulatory request. k33 will notify you of such a disclosure where it is legally permitted to do so.
• Fraud prevention and identity verification services: k33 may use third-party identity verification and fraud screening services to fulfil its KYC obligations. These services receive only the minimum data necessary for the verification task and are contractually bound to data confidentiality.

All third parties with whom k33 shares personal data are required to maintain the security of that data and to use it only for the specific purposes for which it was shared. k33 does not share personal data with marketing or advertising networks, data brokers, or any party for commercial purposes unrelated to the delivery of k33 platform services.

6Cookies and Tracking Technologies

k33.bar uses cookies and similar tracking technologies to operate the platform and improve the user experience. The following categories of cookies are in use:

• Essential cookies: strictly necessary for the platform to function, including session management cookies, authentication tokens, and security cookies. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: used to collect anonymised data about how visitors use k33.bar — such as pages viewed, time spent on page, and navigation paths. This data is used in aggregate form only and does not identify individual users.
• Preference cookies: store your language and display settings so that k33 can present content in your preferred language and format on subsequent visits.
• k33 does not use third-party advertising cookies, cross-site tracking pixels, or social media tracking scripts. No data collected via k33 cookies is shared with advertising networks.

You may manage cookie preferences through your browser settings. Disabling essential cookies will prevent the k33 platform from functioning correctly. Disabling analytics or preference cookies will not affect your ability to use the platform but may result in a less personalised experience.

7Data Retention

k33 retains personal data only for as long as is necessary for the purposes for which it was collected, subject to any longer retention periods required by applicable law. The following retention guidelines apply:

• Account data and transaction records: retained for a minimum of 5 years from the date of account closure or the date of the relevant transaction, whichever is later. This retention period is required to comply with anti-money laundering record-keeping obligations.
• KYC identity verification documents: retained for a minimum of 5 years following account closure or the completion of the relevant verification, as required by applicable law.
• Customer support correspondence: retained for 3 years from the date of the last interaction, or longer if the correspondence relates to an unresolved dispute or legal claim.

When personal data is no longer required and no legal retention obligation applies, k33 will securely delete or anonymise that data. Anonymised data — from which you can no longer be identified — may be retained indefinitely for aggregate analytics purposes.

8Data Security

k33 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption for all data transmission between your device and k33 servers, access controls restricting internal access to personal data to authorised personnel only, regular security assessments of the k33 platform and its third-party integrations, and secure storage of all KYC documents with restricted access.

While k33 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security against all possible threats. You are responsible for keeping your k33 login credentials confidential. If you believe your account has been compromised, contact k33 support immediately at [email protected]. k33 will investigate all reported security incidents promptly.

9Your Data Rights

As a k33 player, you have the following rights in respect of your personal data. To exercise any of these rights, please contact k33 at [email protected] with the subject line "Data Rights Request" and your registered account details:

• Right of access: you have the right to request a copy of the personal data k33 holds about you, together with information about how it is being used.
• Right to rectification: if any personal data k33 holds about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: in certain circumstances, you have the right to request the deletion of your personal data. Note that k33 may be required to retain certain data for legal compliance purposes even after an erasure request.
• Right to restriction: you may request that k33 restricts the processing of your personal data in certain circumstances — for example, while a data accuracy dispute is being resolved.
• Right to object: where processing is based on legitimate interests, you have the right to object to that processing. k33 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

k33 will respond to all data rights requests within 30 days of receipt. Where a request is complex or k33 receives a high volume of requests, this period may be extended by a further 60 days, in which case k33 will notify you of the extension and the reason for it. k33 will not charge a fee for handling data rights requests in ordinary circumstances.

10Payment Data and Financial Privacy

k33 does not store full payment card numbers on its own servers. When you make a deposit or withdrawal using Visa or Mastercard, your card data is processed directly by the payment gateway. k33 retains only a masked card reference (for example, the last four digits of a card number) for transaction record purposes.

For mobile wallet transactions via bKash, Nagad, Rocket, and Upay, k33 retains your registered mobile wallet number as part of the transaction record. This is used solely to verify transaction ownership, process withdrawals to the correct account, and comply with anti-money laundering record-keeping requirements. Your mobile wallet PIN is never requested by k33 and is never stored on our systems.

11Responsible Gaming Data

k33 collects and processes data about your responsible gaming tool usage — including the deposit limits you have set, any session time limits, and any self-exclusion period you have requested — as part of our commitment to player welfare. This data is used exclusively to administer the responsible gaming tools you have activated and to monitor for signs of problem gambling as part of our duty of care to players.

Where k33 identifies indicators of problem gambling through gameplay data analysis, we may use your contact information to reach out to you with information about responsible gaming support. You may opt out of such communications by contacting [email protected], though doing so does not affect k33's ability to apply mandatory responsible gaming restrictions where required.

12Third-Party Links

The k33 platform does not contain links to third-party websites. If you navigate away from k33.bar to any external site, your data and privacy on that site are governed exclusively by that site's own privacy policy. k33 has no responsibility for the privacy practices of any external website and does not endorse or represent any external site linked to from the k33 platform.

13Children's Privacy

k33 is strictly an adults-only platform for players aged 21 and above. k33 does not knowingly collect personal data from any person under the age of 21. If k33 becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed. If you believe that a person under 21 has registered on the k33 platform, please notify us immediately at [email protected].

14Changes to This Privacy Policy

k33 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made, k33 will endeavour to notify registered players via their registered email address or via a prominent notice on the k33 platform prior to the changes taking effect.

The updated policy will be effective from the date of publication at k33.bar/privacy-policy. Your continued use of the k33 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We recommend that all players review this policy periodically.

15Contact and Data Queries

If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to report a privacy concern, please contact the k33 support team. All privacy-related queries are handled confidentially and responded to within 30 days. For data rights requests, please include your full registered name, registered mobile number, and a clear description of your request so that we can process it efficiently.

Privacy Support Email: [email protected]